REFUND POLICY

Refund Policy for DMV Raw Feeders

Last Updated: October 30, 2024

Thank you for shopping with DMV Raw Feeders. We strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Returns and Refunds

Our policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we, unfortunately, cannot offer a refund or exchange.

To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. Certain products are exempt from being returned, such as perishable goods (e.g., frozen raw food) due to safety and health regulations.

2. Non-Returnable Items

The following items cannot be returned or refunded:
- Perishable goods (e.g., raw pet food, supplements) for health and safety reasons
- Gift cards
- Downloadable products (if applicable)
- Sale or clearance items (if applicable)

3. Refunds (If Applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Please note that it may take some time for your bank or credit card provider to process and post the refund.

4. Late or Missing Refunds

If you haven’t received a refund yet:
- First, check your bank account again.
- Then, contact your credit card company as there may be a delay in processing.
- If you’ve done all of this and still have not received your refund, please contact us at [email protected].

5. Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [email protected] and send your item to:

DMV Raw Feeders
3028 Greenmount Ave, Unit 1025, Joppa, MD 21085

6. Shipping Returns

To return your product, please mail it to:

DMV Raw Feeders
3028 Greenmount Ave, Unit 1025, Joppa, MD 21085

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

For questions regarding our refund policy, please contact us at:

Email: [email protected] 
Address: 3028 Greenmount Ave, Unit 1025, Joppa, MD 21085  

Thank you for choosing DMV Raw Feeders. We value your business and are committed to providing high-quality products and excellent customer service.